Ethical Sales Policy

Whilst 1st for Conservatories is, by the very nature of its products and services, involved in the direct sales industry, we believe very strongly in operating professionally and ethically.

Our purpose here, therefore, is to let you know exactly what you may expect if you decide to contact us for a conservatory quotation:

(If you have designs and sizes for your conservatory, we can often provide an estimate by 'phone, fax or email - see our PRICES page)

1. The company does not use any Direct Sales marketing methods, specifically; we do not Door Canvass or Telephone Canvass. You will only ever be contacted by us in response to your enquiry, your details will be kept secure and will never be sold and never passed on to any third party other than at your behest. Upon request, your details will be deleted from our records.

2. We will make an appointment with you for a specific time on a specific day - and turn up! We will not insist that your Husband, Wife, Partner or other "…decision maker" needs to be present. Nor will we insist that you allow us any particular amount of time. Usually 30/45 minutes is enough to take measurements and agree details of the proposed conservatory. If you wish to see various product samples, have lots of questions, or if the job is complicated, then allow a little longer. But that is up to you, we will never outstay our welcome!

3. Our estimator will have an in-depth knowledge of all aspects of Conservatories, including Conservatory Design & Construction, Planning Permission and Building Regulations. The first thing that he or she will do, is listen to you, to find out what you have in mind and what is important to you. Then, you can discuss and agree designs and specifications for the quotation, which will be ready for you together with drawings in just a few days.

4. Our conservatory Quotations are valid for a minimum of 3 months and we are quite happy to deliver them to you verbally or by telephone, post, fax or email. This ensures that you have sufficient time to investigate and research, obtain alternative quotations, take references and reflect upon and satisfy yourself about your decision.

5. We have a fixed price list and we do not use commission based sales agents. You will always be given our best price for your conservatory and your intelligence will not be insulted by the offer of an inflated price with a huge discount.

6. We do not, under any circumstances, accept orders for conservatories on the same day as providing a quotation.

7. That's it, then it's up to you. Of course, we would like some feedback and eventually a yes or no, but in your own time and without any pressure from us. After you have completed your investigations, got your quotes and the answers to any questions or queries that you may have, then you can make a balanced decision.

8. Should you decide to place your conservatory order with us, you will have 5 days during which you may cancel it, without penalty, and receive a full refund of your deposit. This is clearly detailed on our Sales Agreement.

9. Customer deposits and all conservatory workmanship and materials are covered by an Indemnity Insurance provided by The National Insurance & Guarantee Corporation PLC, a UK based insurer meeting all the requirements of the DTI* and FENSA* working within the guidelines of the FSA*.

DTI: Department of Trade & Industry     FENSA: Fenestration-Self Assessment Scheme     FSA: Financial Services Authority

10. Should you require funding to finance your conservatory, we recommend that you approach your own Bank, Building Society and/or one or more of the reputable 'Direct Line' lenders, or your own Personal Financial Advisor, as they will be able to offer you the most competitive rates of interest and appropriate advice for your individual circumstances. It is always a good idea to take at least 2/3 quotations and also to ensure that Terms & Conditions are clearly understood, especially with respect to settlement terms and secured or non-secured options.