1st For Conservatories Guarantees & Service

Conservatory Guarantees

All conservatory Materials & Workmanship are comprehensively guaranteed.

Additionally, the workmanship and materials on all of our conservatories are covered by an Indemnity Insurance provided by The National Insurance & Guarantee Corporation PLC, a UK based insurer meeting all the requirements of the DTI* and FENSA* working within the guidelines of the FSA*.

DTI: Department of Trade & Industry FENSA: Fenestration-Self Assessment Scheme FSA: Financial Services Authority

Transfer

All conservatory guarantees are transferable to new owners without charge.


Conservatory Service

1st for Conservatories maintain mobile Service Engineers throughout the installation area.

Service requests for conservatories are accepted and booked by telephone and are free of charge during the guarantee period.

Conservatory Service Calls are booked on a geographical "service run" basis on a weekly rotation. This means that under normal conditions, for non-urgent minor problems, you can expect to be offered an AM or PM weekday appointment within 2 weeks.

In the event of a major problem, such as the conservatory becoming a security risk, we will genuinely make every effort to attend within 24 hours.

If we are unable to offer a reasonable response time then, subject to the terms of the guarantee, the Customer shall be entitled to instruct another contractor to carry out emergency repairs to the conservatory and 1st for Conservatories will refund to the Customer the reasonable costs thereof.